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CUSTOMER SERVICE
We are here for you.
Here you will find everything you need to know about your order and about the personal service we offer.
CONTACT & ADVICETalk to us in person, by phone or by e-mail. ORDERINGOrder online, personal advice, gift wrapping. PAYMENT & GIFT VOUCHERSCredit card, PayPal, instalments and gift vouchers. DELIVERY & SHIPPINGShipping costs, delivery times and destinations. RETURNS & WITHDRAWALYour right of withdrawal, deadlines and the form. VOUCHER BALANCECheck the current balance of your voucher.
PERSONAL SERVICE AT TRIXI GRONAU
We emboss, engrave and make to order ourselves, by hand and, if you wish, just for you.
PERSONALISATIONEngraving of pens, blind and foil embossing on albums, books and folders.FIND OUT MORE
GIFT WRAPPING SERVICERibbons and wrapping papers, and series wrapping with dispatch on request.FIND OUT MORE
BESPOKE ORDERSBindings, books and presentation folders made to your measurements.ENQUIRE
FOUNTAIN PEN CLEANINGWe clean your fountain pen in an ultrasonic bath.ENQUIRE CONTACT
WRITE TO US
We usually reply within one working day.
CALL US
Mobile +49 176 473 254 41WhatsApp
WhatsApp, FaceTime and Zoom are welcome too.
PERSONAL ADVICE
Monday to Friday, 12:00 to 18:00.
Saturdays by arrangement, except on public holidays.